Refund

Refund Policy

Effective: 2 August 2026

This page restates Section 4 of the Terms of Use. The two are identical in substance; if they conflict, the Terms of Use prevail.

1. Refund window

You may request a refund within 14 calendar days of purchase. VoxHere also offers a 14-day full-feature trial that requires no payment up front, so we recommend trying before buying.

2. When refunds apply

Contact support for a refund in any of these cases:

Duplicate purchase of the same license.
Accidental purchase, including wrong product or wrong quantity.
Installation or activation failure that support cannot resolve in reasonable time.
An unresolved critical issue affecting core dictation.

This policy does not limit mandatory consumer rights under your local law.

3. How to request

Email support@voxhere.com with your purchase email address and the approximate purchase date. Attaching the Paddle receipt speeds things up. You can also request a refund directly through the Paddle order email.

4. Processing and timing

Payment, tax, receipts, and refunds are handled by Paddle as Merchant of Record. Refunds are returned to the original payment method. Arrival time depends on your payment provider and issuing bank, and is typically a few business days.

5. License status after a refund

Once a full refund completes, the corresponding license key is revoked and activated devices are unbound. The app returns to an unactivated state after a refund.

6. Statement name

Charges appear on credit and debit card statements as PADDLE.NET* VOXHERE. PayPal payments appear as PAYPAL *PADDLE.NET. The seller is Cao Shihao, trading as LimeBits, with Paddle acting as Merchant of Record, which is why the Paddle identifier appears on your statement. If you see a charge you do not recognise, please contact support@voxhere.com first: it is usually faster than opening a chargeback with your bank.

7. Contact

Changes to this policy update this page and its effective date. Questions go to support@voxhere.com.